Cancellations

Subscription & Cancellation Policy

Last Updated: September 2026

Healthy Petz offers certain products on a subscription basis for your convenience. This policy explains how subscriptions work, how billing is handled, and how you can cancel.

1. Enrollment

Subscription details, including price, billing frequency, and renewal terms, are clearly displayed before you complete your order.

2. Billing & Payment

By enrolling, you authorize us to charge your selected payment method on the recurring schedule you chose (e.g., monthly).

Subscription charges include product cost, applicable taxes, and shipping fees (if any).

If a payment fails, we may retry the charge or suspend your subscription until updated payment information is provided.

3. Renewals

Subscriptions automatically renew at the stated frequency (e.g., monthly) until cancelled.

You will be billed on the renewal date unless you cancel in advance.

You will receive an email notification before each renewal so you always know when your next order is coming.

4. Cancellation

You may cancel your subscription at any time.

To avoid being charged for the next cycle, cancellations must be made at least 24 hours before the next scheduled billing date.

Cancellations can be made:

By logging into your customer account on our website, or

By contacting us at support@shophealthypetz.com.

Once cancelled, you will not be billed again. Any orders already processed will be shipped and covered under our Refund Policy.

5. Returns & Refunds

Subscription orders are subject to the same conditions as one-time purchases under our Refund Policy.

Refunds apply only to returned products in line with our policy; subscription charges already processed are not refundable once an order has shipped.

6. Modifications

You may update your subscription details at any time, including:

Change delivery frequency (monthly, every 2 months, or every 3 months)
Skip a shipment
Update payment method
Change shipping address

Modifications can be made by logging into your customer account or by contacting our support team.

7. Zero Commitment

There are no cancellation fees, no penalties, and no hassle. You're in full control of your subscription. Cancel anytime, no questions asked.

8. Contact Us

If you have questions about your subscription, billing, or cancellation, please contact us:

support@shophealthypetz.com