Cancellations
Subscription & Cancellation Policy – Healthy Petz
Last Updated: December 2024
Healthy Petz offers certain products on a subscription basis for your convenience. This policy explains how subscriptions work, how billing is handled, and how you can cancel.
1. Enrollment
Subscription details, including price, billing frequency, and renewal terms, are clearly displayed before you complete your order. By purchasing a subscription, you agree to the terms outlined in this policy.
All subscriptions begin on a monthly (every 30 days) billing cycle. Once enrolled, you can adjust your delivery frequency to every 2 months or every 3 months via your subscription confirmation email or customer account.
2. Billing & Payment
- By enrolling, you authorize us to charge your selected payment method on the recurring schedule you chose.
- Subscription charges include product cost, applicable taxes, and shipping fees.
- Any discounts applied at checkout (e.g., subscriber savings) remain locked on all future orders unless otherwise stated.
- If a payment fails, we may retry the charge or suspend your subscription until updated payment information is provided.
3. Renewals
- Subscriptions automatically renew at your selected frequency (every 30, 60, or 90 days) until cancelled.
- You will be billed on the renewal date unless you cancel in advance.
- Renewal reminders may be sent via email before your billing date.
4. Cancellation
- You may cancel your subscription at any time.
- To avoid being charged for the next cycle, cancellations must be made at least 24 hours before the next scheduled billing date.
- Cancellations can be made:
- By logging into your customer account on our website, or
- By emailing us at support@shophealthypetz.com (include your full name and order number for faster processing)
- Once cancelled, you will not be billed again.
- Any orders already processed or shipped are subject to our Refund Policy and cannot be cancelled.
5. Returns & Refunds
- Subscription orders are subject to the same conditions as one-time purchases under our Refund Policy.
- Refunds apply only within the 60-day guarantee window.
- Subscription charges already processed are not refundable once an order has shipped.
6. Modifications
You may update your subscription details at any time, including:
- Change delivery frequency (monthly, every 2 months, or every 3 months)
- Skip a shipment
- Update payment method
- Change shipping address
Modifications can be made by logging into your customer account or by contacting our support team.
7. Zero Commitment
There are no cancellation fees, no penalties, and no hassle. You're in full control of your subscription.
8. Contact Us
If you have questions about your subscription, billing, or cancellation:
⏱ We reply within 12 hours
