Refund policy

Refund Policy
Last updated: 19 September 2026

Every order is covered by our 60-Day Money-Back Guarantee.

If you're not happy with the results, contact us within 60 days of delivery and our team will review your refund request.

1. Eligibility
Requests can be made within 60 days of the delivery date on your tracking. Opened and used bottles are covered. Requests after 60 days can't be approved.

2. How to request
Email support@shophealthypetz.com from the address you ordered with, and tell us briefly how long your dog has been on it and what you've noticed. Refunds are reviewed rather than automatic, so a short note helps us sort it fast. We reply within 6 hours.

3. What's refunded
The full amount you paid, including shipping, to your original payment method within 5 to 10 business days.

4. Give it time
Most owners see scratching settle around weeks 3 to 5 and changes to skin and coat around weeks 6 to 8. You can ask for a refund at any point, but the dogs that do best get the full course.

5. Delivery
Once the carrier marks an order delivered to the address you gave, it's fulfilled. Parcels taken after delivery or sent to an incorrect address aren't refundable. If the carrier lost it, we'll resend or refund in full.

6. Fair use
Repeat requests may be reviewed. Misleading claims will be declined, and customers who abuse the guarantee may be restricted from future refunds. If we decline a request, we'll tell you why.

7. Before you dispute a charge
Email us first. We can refund faster than your bank can process a dispute.

By placing an order you agree to this policy.

Contact: support@shophealthypetz.com