Manage Your Healthy Petz Subscription
Cancel, pause, skip or change your Healthy Petz subscription in one click.
Log in with the email address you used at checkout. No password needed, we'll send you a link.
How to cancel your subscription
- Click Manage my subscription above, or the "Manage Subscription" link at the top of any page on our site.
- Enter the email address you used when you ordered. We'll email you a login link. Check spam if it doesn't arrive within a minute.
- Click the link, open your subscription, and choose Cancel subscription.
- You'll get a confirmation email straight away. No further charges will be taken.
Rather we did it for you? Email support@shophealthypetz.com from the address on your order with the word "cancel" and we'll cancel it and confirm within six hours. No questions, no forms.
How to pause or skip a delivery
In the same portal you can skip the next delivery, pause for one to six months, or change the delivery date. Useful if you've stocked up or you're away. Nothing is charged while a subscription is paused.
How to change the number of bottles or the frequency
Open your subscription in the portal and use Edit to change the quantity or how often it ships. Most owners of one dog are on one bottle a month. Two dogs, or a large dog on 3 ml a day, usually need two.
Already been charged for an order you didn't want?
Email support@shophealthypetz.com with your order number. We'll refund it. You don't need to send anything back, and if the parcel is already on its way, keep it.
Frequently asked questions
I didn't know I was on a subscription. How did that happen?
At checkout there are two options, one-time purchase and subscribe and save. If the subscription was selected without you meaning to, we're sorry. Cancel it using the button above, and if you've been charged for a delivery you didn't want, email us and we'll refund it.
I can't log in to the portal.
The portal uses the exact email address from your order. If you used a different address, or you checked out with Shop Pay or PayPal, try the email attached to that account. If it still won't find you, email support@shophealthypetz.com and we'll cancel or change it for you.
Do I need a password?
No. Enter your email and we send you a one-time login link.
Will I be charged a cancellation fee?
No. There's no minimum term and no fee. Cancel any time.
Can I cancel by phone?
Yes. Our number is on the contact page. Email is faster, and the portal is instant.
How do I know it's cancelled?
You'll get a confirmation email within a minute of cancelling in the portal, or within six hours if you emailed us. If you don't get one, it hasn't gone through, so email us.
Can I restart later?
Yes. Log back in to the portal and reactivate, or just place a new order.
